I knew that I needed to add live chat to my website so my customers could have a faster turnaround time. Before looking at the top live chat software that is available for small business owners, I just had my customers email me with any questions or issues. That was definitely the slow way to have it handled, and I knew that my customers deserved better than that. I also knew that it was hurting my bottom line, since I did end up losing some potential customers because I was just not quick enough for them.
I had no idea how to even go about doing this. I knew that it was a necessity, but I also did not want to go in the hole by doing this either. That is why I took my time and looked at several of the top live chat software programs that are available. I was able to do this through a site that had a lot of information on the top ten software programs that offer live chat applications. I went to each site right from this page and was able to read about the pros of using that particular software.
I was happy to find that I would actually be able to do this on my own. I thought that I might have to bring in someone from the outside to help me with this, but the software is very user friendly. The one that I chose is easy for someone like me who has never used a live chat software program before, and everything was explained perfectly so I could understand it. Even though I can’t write a program to save my life or figure out how to fight a computer bug on my own, this was very easy to set up, and my customers are much happier now that they have instant access to have their questions answered.